Customer Service (+45) 30214950

Conditions

Shipping:

Orders are packed and sent every day. All orders will be shipped on the date of order or the following working day. During sales, campaigns etc., a longer duration of delivery shall be expected.

 

Denmark

Delivery within Denmark by GLS. You will receive a tracking number.

Delivery to a GLS Shop within Denmark costs 3,36 €. Free delivery if you buy for more than 67 €.

Delivery to a GLS business adress within Denmark costs 3,36 €. Free delivery if you buy for more than 67 €.

Delivery to GLS private adress within Denmark costs 6.50 €

Abroad

Please note that local import taxes and fees etc are on your own account.

Delivery to countries outside Denmark is typically carried out by GLS or UPS.

You will receive a tracking number including a note in case you are not at home at the time the delivery arrives.

Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility (where applicable).

  • Germany, Holland og Belgium DKK 49/Eur 6,50             Free delivery if you buy for more than 200 €.
  • Sweden og Austria DKK 70/EUR 9.50                            Free delivery if you buy for more than 200 €.
  • France, Finland and Great Britain DKK 99/EUR13.25
  • Italy, Luxembourg, Spain, Portugal, Ireland DKK 150/€20.25 
  • Norway and Switzerland DKK 250/EUR 33.50
  • Australia DKK 500/€ 67
  • Other countries DKK 400/€54 

Payment:

The following payment opportunities are given: MasterCard, Dankort/VisaDankort, Visa, JCB and PayPal. With card payment, the amount will be debited once the package is sent from our address.

If you use Danske Banks netbank, you may choose to pay via „Danske netbetaling“.

 

Right of Return/Retour

Danefæ offers you a 30 days right to return the goods after receipt. If you return the goods, you have to cover the shipping expenses and the goods have to be returned in accurate packaging to:

 

Danefæ ApS

Højvænget 9
8330 Beder
Denmark

 

Please impart your order number, telephone number and address. You can use the link placed underneath, which leads you to our return note. The return deadline is followed, if you send a note about using the right of returning the goods within the deadline and return the goods within 30 days. It is not sufficient to desist receiving the package.

 

You can download our return note HERE.

 

If the goods are delivered to you in a bag or another wrapping, please use it when returning the goods. In case of a shoe-order, please do not use the shoe box alone for the return shipment. Additional wrapping is required, as the shoe-box will be broken otherwise and would not be suitable for future purchases.

 

We always refund the money of the returned goods. If you want to exchange them into another size, please go to the webshop and make an order for it. This way, you are ensured that the new goods are in stock and can quickly be shipped with an attached. You will receive a credit voucher on the reimbursement.

 

Refund. We will refund the whole sum you paid, including shipping costs, in case you return the complete order, once we received the returned goods or documented the return. Beware that only the cheapest standard shipping costs will be refunded. The money will be transferred to the account you used when conducting the order, unless you explicitly wish the amount to be transferred to another bank account. Danefæ will not require any additional fees. Please note, that there might be transaction fees subtracted by your bank.

 

Expenses for return goods back to Danefae ApS have to be covered by the buyer and depend on the chosen distributor and shipping type. You can find PostDanmarks rates here: www.postdanmark.dk. We advise against just rejecting, or not picking up your package. In this case, Danefæ is imposed to pay additional return shipping expenses. This amount will be offset with refunding the purchase. Beware that Danefæ does not accept packages without direct distribution („uden omdeling“). If you send your package from Denmark, you should always choose „med omdeling“. It is your responsibility that the package will be delivered directly to our address and we recommend that you choose shipping with a tracking number.

 

Value degradation. You are only liable for a possible decrease of the good's value, if it is caused by other treatment than necessary to determine the items characteristics, features and the way it works.

In other words, you can test and try the items, but leave the price tag and do not wear it for longer.

If the item has been used for longer or if the price tag has been removed, you will have to cover the value degradation which can be up to 100% if the item can no longer be sold.

The value degradation of the used goods will be defined by the amount that Danefæ aps can sell it for. This will be decided by Danefæ once the item has been returned.

The costs that occur from determining the value, photographing, describing and setting up the used item in Danefæ’s sales system is on buyer’s expense.

When the inspection of a returned item shows that it lives up to the conditions for returning goods, the sum of the value degradation will be subtracted of the price of the item and the difference will be transferred back to the credit card used for the purchase. The transaction will take a few days.

 

Complaint

 The laws of shortage or defects, within the Danish Sales/Contract Law are applied to your purchase. You have the right to file a complaint due to shortage of your goods, if these were present at the time of purchase. Please contact webshop@danefae.dk in case of any shortage.

 

Are you not satisfied with the way we have processed your complaint, you can turn in your complaint to “Forbrugerklagenævnet” (Consumer protection), if you have made the purchase as a private person and the amount surpasses 67,50 €. More information about the process under www.forbrug.dk. Adress: Forbrugerklagenævnet, Carl Jacobsens Vej 35, 2500 Valby.

You can also choose to complain via the ODR platform, which is the European Commission's complaint portal . The link can be found here : http://ec.europa.eu/odr

 

 

Once, Danefæ ApS sends out the order, the offer is binding.

A purchase at the webshop is considered as an invitation to make an offer. Particularly, in this context, Danefæ ApS makes aware that the order confirmation from the webshop is generated automatically. It therefore can not be considered as an acceptance of the customer's offer.

Danefæ ApS will also look for errors in prices of goods in the webshop, and reserves the right to cancel orders if the price of this product is listed wrong.

 

 

Privacy and confidential personal data

All personal information provided by a purchase is treated with confidentiality and is only used to complete payment and shipping.

The information is afterwards stored for 5 years, according to the demands given by the laws of accounting.

 

 

Safety

 For all electronic payments, an encrypted SSL connection approved by PBS, is used. 

 

Cookies

Cookies are necessary to help the website remain functional. But it also stores information about how you use our website, which helps us to improve its functionality for present and future customers.

Cookies on this website are primarily used to measure traffic and optimize the sites content.

 

How to reject or erase your cookies

 

Rejecting cookies

 

You can always reject cookies on your computer by altering the settings in your browser. Where you will find the settings, depend on which browser you use.

Please note that by doing so, several features and services will be disabled as they require that the website can remember the choices you make.

 

Erasing cookies

 

Cookies that you have already accepted can easily be erased afterwards. If you used a PC with a more recent browser, you can erase your cookies by using the shortcut CTRL+SHIFT+Delete

 

If the shortcut does not work and/or do you use a MAC, you have to discover which browser you use and click on the relevant link:

 

Note: If you use several browsers, you have to erase the cookies in each of them.

 

• Internet Explorer

• Mozilla Firefox

• Google Chrome

• Opera

• Safari 5.0

• Flash cookies (applies to all browsers)

• iPhone, iPad and other Apple products

• Telephones with operation system Android

• Telephones with Windows 7